SUMMARY

T.N boasts over 3 years of sales experience, excelling in both B2B and
B2C environments, with proven success as a Team Lead. Her strengths
include robust communication and organizational skills, proficiency in
customized CRM and internal software, and a solid background in
digital marketing. In this capacity, T.N has led branding efforts, crafted
advertising materials, devised marketing strategies, and generated
compelling content for social media channels, encompassing copies,
photos, and videos. Overall, T.N is a versatile professional with a wealth
of experience, making her a valuable asset in sales, team leadership,
and digital marketing.

EXPERIENCE
Co-founder
Tea cafe
02/2022 - Present
 
B2B Sales Executive
App Marketing Agency
03/2023 - 11/2023
 
EDUCATION
German University of Public
Administration Speyer/Ivane Javakhishvili
Tbilisi State University
2019 - 2021

Bachelor's Degree in Sociology
Ivane Javakhishvili Tbilisi State University
2013 - 2018
 
ADDITIONAL SKILLS
P &L Management
Business Development
Strategic Planning
Operations Management
Negotiation & Sales Skills
Client Relationship Management
Digital Marketing Management
Content Creation
Social Media Marketing
 
EXPERIENCE
Sales and Customer Service Team Lead
Tourism Sector
10/2018 - 11/2021
Managed and led a team of sales representatives who consistently met or exceeded the monthly sales plans by at least 20% through effective Conversion sales and later, retaining clients through customer-oriented Account Management
Strengthened agents' skills and knowledge with careful evaluations using CRM data and various KPIs, thus building life-long and job-specific skills in employees, using specific training methods
Managed telephone and written customer correspondence resolved related inquiries in English and Georgian languages
Also, developed and maintained client rapport to assess needs and develop catered solutions
Sought out new leads and strong partnerships in the B2B and B2C fields, in order to build sales pipelines on a weekly basis
Upsold and cross-sold products and digital services to satisfy customers and generate consistent results
Addressed objections and successfully closed deals, leveraging industry sales background and expert negotiation skills
Provided clients with comprehensive advice and clarified their queries
Followed up with customers to offer additional support and check resolution satisfaction
Took care of the maintenance of customer and transaction data