Talent-10
Samson
Customer Servie Representative
Senior
Georgia
Professional Summary
Samson brings 5.5 years of experience as a Customer Support Specialist for a US edtech company, later promoted to Customer Support Team Lead. He is willing to work hands on as a customer support agent, Seeking a new opportunity due to company closure. Served as the main point of contact for escalations, handling emails, live chats and calls while ensuring smooth daily operations. Managed approximately 150 to 200 customer interactions per day. Experience includes addressing inquiries, resolving payment and service issues and coordinating with relevant internal teams. Role required full English communication with US and EU clients, with about 90 percent of customers based in the United States. Uses Windows hardware and prefers to receive company equipment. Available with a two week notice period. Preference for morning or day shifts. English - B2+
Video of Talent
Portfolio
Education
Bachelor - Business Management
Ilia State University
Certifications and Trainings
Experience
Customer Support Specialist — Jan 2020 – Present
Delivered exceptional customer support in a fast-paced environment, assisting 200+ customers daily
Managed customer interactions through CRM systems, ensuring accurate documentation and follow-up
Resolved customer inquiries efficiently while maintaining high satisfaction levels
Escalated complex issues to appropriate teams and monitored resolution progress
Analyzed customer feedback and provided recommendations for product and service improvements
Collaborated with cross-functional teams to resolve issues and enhance support processes
Contributed to improving customer experience and operational efficiency
Sales representative | SBC — Jan 2017 – Jan 2020
Built and maintained strong relationships with key accounts and customers
Identified new business opportunities and contributed to revenue growth
Negotiated and successfully closed complex sales agreements with high-value clients
Delivered product presentations and consultations to prospective customers
Worked closely with internal teams to ensure customer satisfaction and retention
Consistently met or exceeded sales targets through proactive account management
Strengthened customer loyalty through effective communication and relationship-building skills
Projects
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