Summary
Experienced professional with 4 years in German-speaking customer service (C1 proficiency). Skilled in lead cultivation, CRM management, and multichannel communication (Email, LinkedIn). Adept at handling customer concerns, complaints, and data protection queries. Experienced in TikTok moderation and mid-level roles in customer service and payment departments for German projects. Proficient in SEO, E-Commerce, IT Outsourcing, Digital Marketing, and various tools like Trello, SAP, Facebook Ads, Google Ads, CRM, and Analytics.
Experience
02/2023 - Present
Data entry (Sales Development Representative, Freelancer)
IT Services and IT Consulting
09/2021 - 02/2023
German-Speaking Customer Service Representative
Outsourcing and Offshoring Consulting
08/2019 - 11/2021
German-Speaking Customer Advisor
Outsourcing and Offshoring Consulting
07/2018 - 06/2019
Voluntary Social Year
Hospitals and Health Care
07/2018 - 06/2019
Voluntary Social Year
Individual and Family Services
Education
2023 - Present Digital Marketing
Digital School
2020 - 2021 Office Administration
TSU Centre of Vocational Education
2013 - 2017 Faculty of Humanities, Major in English philology, Minor in German
Ivane Javakhishvili State University
Sales Development Representative
Lead Generation, Back Office, TikTok, Transaction Data, SEO, Retail Sales, Sales Management, Agile Methodology, Canva, Microsoft Teams, Salesforce, Trello, WordPress, Microsoft Excel, Google Ads, CRM, E-Commerce, IT Outsourcing, Trello, Ad serving, Facebook Marketing, Email Marketing, Facebook Ads, Chatbots, SISTRIX, Mailchimp
English Level German Level B2 C1