Summary
 
Experienced professional with 8 years of expertise, fluent in German at a B2 level. Skilled in tracking KPIs, providing coaching to customer service reps, and collaborating to address issues. Proficient in customer support, CRM, Excel, and quality coaching, with 4 years of experience as a quality coach. Additionally, experienced as a database specialist.
 
Experience
 
10/2020 - Present
Quality Coach
Outsourcing and Offshoring Consulting
 
11/2016 - 10/2020
Customer Service
Outsourcing and Offshoring Consulting
 
10/2014 - 11/2016
Ticket Sales Manager
Aviation
 
03/2015 - 05/2014
Database Specialist
Public Sector
 
12.2012 - 12/2013
Au Pair
Childcare
 
05/2011 - 12/2012
Customer Service Representative
Business
 
Education
 
10/2014 - 12/2019  M.A in Educational Administration
Ilia State University
 
2008 - 2012 B.A in European Studies, Social and Political Sciences
Ilia State University