top of page



Operations Manager with 6 years of experience, excelling in streamlining operations and boosting efficiency with cross-department collaboration. As a Quality Team Manager, lead teams to achieve targets and deliver high-quality results and successfully improve efficiency and service quality in Live Operations. Skills include daily operations, customer support, vendor management, and stakeholder communication




02/2023 - Present

Operations Manager

Software Development


10/2020 - 02/2023

Quality Team Manager

Software Development


05/2019 - 12/2019

Call Center Supervisor 

Consumer Services


01/2017 - 01/2019

Live Operations Manager

Consumer Services


06/2017 - 02/2018

Team Lead

Outsourcing and Offshoring Consulting


01/2011 - 01/2012


Public Administration



09/2007 - 06/2011  B.A in Business Administration

Tbilisi state University

Head of Customer Service

  • Vendor management, KPIs, Stakeholder communication, Daily Operations, Operations, German, Process Improvement

  • English Level German Level
    B2 B2
bottom of page