Summary
 
Operations Manager with 6 years of experience, excelling in streamlining operations and boosting efficiency with cross-department collaboration. As a Quality Team Manager, lead teams to achieve targets and deliver high-quality results and successfully improve efficiency and service quality in Live Operations. Skills include daily operations, customer support, vendor management, and stakeholder communication
 
Experience
 
02/2023 - Present
Operations Manager
Software Development
 
10/2020 - 02/2023
Quality Team Manager
Software Development
 
05/2019 - 12/2019
Call Center Supervisor 
Consumer Services
 
01/2017 - 01/2019
Live Operations Manager
Consumer Services
 
06/2017 - 02/2018
Team Lead
Outsourcing and Offshoring Consulting
 
01/2011 - 01/2012
Internship
Public Administration
 
Education
 
09/2007 - 06/2011  B.A in Business Administration
Tbilisi state University