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5 years of extensive experience in customer service, developed a strong skill set encompassing qualitative analysis, training analysis, documentation, coaching, research, customer support, management, and quality management. Proficy in German and English at B2 level. Additionally, adept at utilizing Microsoft Excel, Microsoft Office, Microsoft Word, and Social Media platforms to facilitate efficient operations and effective communication.




06/2020 - Present

Local Quality and Training Process Coordinator

Outsourcing and Offshoring Consulting


04/2021 - Present

Customer Service Representative

Call Center


01/2020 - 06/2020

Quality Coach

Outsourcing and Offshoring Consulting


08/2019 - 12/2019

Customer Service Representative

Outsourcing and Offshoring Consulting


04/2016 - 10/2016

Back-Office Clerk





2005 - 2009 B.A in Biology

Yerevan State University

Customer Service Employee

1.200,00 €Price
  • Qualitative Analysis, Training Analysis, Documentation, Coaching, Research, Customer Support, Management, Quality Management, Microsoft Excel, Microsoft Office, Microsoft Word, Social Media

  • English Level German Level
    B2 B2
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