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SUMMARY


T.N boasts over 3 years of sales experience, excelling in both B2B and
B2C environments, with proven success as a Team Lead. Her strengths
include robust communication and organizational skills, proficiency in
customized CRM and internal software, and a solid background in
digital marketing. In this capacity, T.N has led branding efforts, crafted
advertising materials, devised marketing strategies, and generated
compelling content for social media channels, encompassing copies,
photos, and videos. Overall, T.N is a versatile professional with a wealth
of experience, making her a valuable asset in sales, team leadership,
and digital marketing.


EXPERIENCE
Co-founder
Tea cafe
02/2022 - Present

 

B2B Sales Executive
App Marketing Agency
03/2023 - 11/2023

 

EDUCATION
German University of Public
Administration Speyer/Ivane Javakhishvili
Tbilisi State University
2019 - 2021


Bachelor's Degree in Sociology
Ivane Javakhishvili Tbilisi State University
2013 - 2018
 

ADDITIONAL SKILLS

  • P &L Management
  • Business Development
  • Strategic Planning
  • Operations Management
  • Negotiation & Sales Skills
  • Client Relationship Management
  • Digital Marketing Management
  • Content Creation
  • Social Media Marketing

 

EXPERIENCE

Sales and Customer Service Team Lead

Tourism Sector

10/2018 - 11/2021

  • Managed and led a team of sales representatives who consistently met or exceeded the monthly sales plans by at least 20% through effective Conversion sales and later, retaining clients through customer-oriented Account Management
  • Strengthened agents' skills and knowledge with careful evaluations using CRM data and various KPIs, thus building life-long and job-specific skills in employees, using specific training methods
  • Managed telephone and written customer correspondence resolved related inquiries in English and Georgian languages
  • Also, developed and maintained client rapport to assess needs and develop catered solutions
  • Sought out new leads and strong partnerships in the B2B and B2C fields, in order to build sales pipelines on a weekly basis
  • Upsold and cross-sold products and digital services to satisfy customers and generate consistent results
  • Addressed objections and successfully closed deals, leveraging industry sales background and expert negotiation skills
  • Provided clients with comprehensive advice and clarified their queries
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Took care of the maintenance of customer and transaction data

Sales Manager

2.146,00 €Preis
    • Georgian - Native
    • English - Proficient
    • Russian - Advanced
    • Canva
    • Figma
    • Microsoft Office
    • Google Workspace (G-suite)
    • CRM Tools Apollo
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