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Experienced professional with 8 years of expertise, fluent in German at a B2 level. Skilled in tracking KPIs, providing coaching to customer service reps, and collaborating to address issues. Proficient in customer support, CRM, Excel, and quality coaching, with 4 years of experience as a quality coach. Additionally, experienced as a database specialist.




10/2020 - Present

Quality Coach

Outsourcing and Offshoring Consulting


11/2016 - 10/2020

Customer Service

Outsourcing and Offshoring Consulting


10/2014 - 11/2016

Ticket Sales Manager



03/2015 - 05/2014

Database Specialist

Public Sector


12.2012 - 12/2013

Au Pair



05/2011 - 12/2012

Customer Service Representative





10/2014 - 12/2019  M.A in Educational Administration

Ilia State University


2008 - 2012 B.A in European Studies, Social and Political Sciences

Ilia State University

Quality Coach

1.250,00 €Preis
  • Customer Support, KPIs, Customer Service, CSR, Excel, CRM, Quality Coach

  • English Level German Level
    B2 B2
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