CAREER SUMMARY
Experienced professional with a strong background in quality monitoring, coaching,
and data analysis. Highly skilled in handling customer queries via phone and email,
ensuring exceptional service delivery. Proficient in managing and maintaining
customer data. A results-oriented individual with a focus on driving continuous
improvement and delivering outstanding customer experiences.
 
WORK EXPERIENCE
Quality coach
11.2021 - Present
Outsourcing and Offshoring Consulting
 
German speaking customer specialist
04.2021 - 11.2021
Outsourcing and Offshoring Consulting
 
Receptionist
03.2021 - 04.2021
Hospitality
 
EDUCATION / CERTIFICATION
Hotel and tourism management studies
European University of Armenia, Yerevan,
09.2022 - Current